Refund Policy

At pickandship.co, we strive to provide our customers with the highest quality products and excellent service. If for any reason you are not satisfied with your purchase, we offer refunds under the following conditions:

1. Damaged or Incorrect Orders:

   • If you receive a damaged or incorrect order, please contact us within 7 days of receiving the item(s) to initiate the refund process.
   • We may require photographic evidence of the damage or incorrect item(s) to process your refund efficiently.
   • Once we verify the damage or error, we will offer a full refund or replacement of the damaged or incorrect item(s), including any applicable shipping and custom fees.

2. Customer Error or Change of Mind:

   • If you wish to return an item due to customer error or change of mind, you may do so at your own expense.
   • You must notify us within 14 days of receiving the item(s) and obtain a return authorization from our customer service team.
   • Returned items must be unused, in their original packaging, and in resalable condition.
   • Upon receipt and inspection of the returned item(s), we will issue a refund for the cost of the item(s) minus any applicable shipping and custom fees.

Please Note:

• Refunds will be processed within 7 days of receiving the returned item(s).
• Refunds will be issued to the original method of payment used for the purchase.
• Shipping and custom fees associated with the original order are non-refundable unless the return is due to damaged or incorrect items.
• We reserve the right to refuse refunds for items that do not meet the above criteria or for returns initiated beyond the specified timeframes.

If you have any questions or concerns regarding our refund policy, please contact our customer service team at [cs@pickandship.co | +1 281 965-9705].

This refund policy is subject to change without prior notice. Please review this policy periodically for any updates or revisions.